So your Xfinity router is flashing that annoying orange light at you again. In a few easy steps, we’ll have your Wi-Fi up and running again in no time and that pesky blinking light will be a distant memory.
Routers can act up for any number of reasons, but a blinking orange light usually means there’s an issue with the connection between your router and cable modem or the router isn’t able to connect to the internet.
Before you throw up your hands in frustration, take a deep breath and grab your laptop. We’re going to walk you through some quick troubleshooting steps to get your Xfinity router back on track.
Understanding the Xfinity Router’s Blinking Orange Light
If the light on your Xfinity router is blinking orange, don’t panic. It’s usually an easy fix and means there’s just a minor issue with your network connection or equipment. Here’s what you need to know to get your Wi-Fi back up and running.
Understanding the Blinking Orange Light:
Some common causes for the flashing orange alarm are:
- Power cycling the equipment: Sometimes routers, modems, and other network equipment just need a quick reboot. Unplug your Xfinity gateway (which combines a modem and router) for 30 seconds, then plug it back in. Wait 2 minutes for it to fully restart.
- Equipment overheating: If your Xfinity gateway feels very warm, it could overheat which triggers the orange blinking light. Make sure it’s placed in an open area away from heat vents and has proper airflow around it. Let it cool for 30 minutes, then restart it.
- Connection issues: Check if all cables connecting your gateway to the wall outlet, cable outlet, and other devices are securely plugged in. Loose or faulty cables are a frequent culprit of connectivity problems.
- Wi-Fi interference: Other electronics like microwaves, cordless phones, and Bluetooth devices can disrupt your Wi-Fi signal. Try moving your gateway further away from these devices or turning them off when the orange light appears.
- Hardware problems: If the blinking light persists, it’s possible there’s an issue with your gateway hardware.
Step-by-Step Guide to Troubleshooting the Blinking Orange Light
If the internet light on your Xfinity router is blinking orange, don’t panic. This usually shows there’s an issue with either your modem or router that you can often resolve yourself. Here are the steps to troubleshoot an orange blinking light on your Xfinity router:
- Check Power and Connections
- Restart Router and Modem
- Reset Router to Factory Default Settings
- Check for Router Firmware Update
- Contact Xfinity Support
Check Power and Connections:
Firstly, ensure your Xfinity router and modem have power and that all cables are securely connected. A loose or unplugged power cable is a common culprit for connectivity issues. Re-seat all Ethernet cables to your router and modem as well.
Restart Router and Modem:
Turn your router and modem off by unplugging their power cables. Wait 30 seconds, then plug them back in. This restart will refresh their software and connections, which can fix many minor glitches causing the orange light.
Reset Router to Factory Default Settings:
If restarting doesn’t do the trick, you may need to reset your router to its original factory settings. Use a paper clip or pen to press and hold the “Reset” button on your router for 10-15 seconds until the lights flash on and off. Release the button and the router will restore the default settings. You’ll have to re-enter your Wi-Fi network name and password.
Check for Router Firmware Update:
Outdated router firmware is another common reason for connectivity problems. Log into your router’s web interface by entering its IP address into a web browser. Look for a “Firmware Update” or “Software Update” option and follow the prompts to install the latest version.
Contact Xfinity Support:
If you’ve tried the steps above and your Xfinity router’s orange light persists, it’s best to contact Xfinity technical support for further help. They can diagnose if there are any issues with your internet signal or modem and help get your Wi-Fi back up and running.
Resetting the Xfinity Router to Fix the Flashing Orange Light
If the Xfinity router is blinking orange, it typically means there’s an issue with the router’s hardware or software that requires a reset.
- Unplug the Router
- Press and Hold the Reset Button
- Plug the Router Back
- Reconnect Your Devices
Unplug the Router:
First, unplug the router from the power source. Leave it unplugged for at least 2 minutes so it can fully discharge and reset.
Press and Hold the Reset Button:
With the router still unplugged, locate the small reset or restore factory settings button, usually on the back or side of the router. Press and hold this button for 10-30 seconds, then release.
Plug the Router Back In:
Plug the power cable back into your router and outlet. The router will automatically turn on and reboot. The orange blinking light should turn solid as the router resets itself.
Reconnect Your Devices:
Once the router has fully rebooted and the light has turned solid, you’ll need to reconnect all your Wi-Fi devices to the network. Join the 2.4 GHz and 5 GHz networks again using the router’s default network name and password.
If the default info has been changed, you may need to look up how to do a hard reset to restore the factory settings on your specific Xfinity gateway model.
With some patience and a few basic steps, you’ll get your Xfinity router and Wi-Fi up and running again in no time. Let me know if you have any other questions!
Contacting Xfinity Support for Additional Troubleshooting
If the troubleshooting steps haven’t resolved the blinking orange light issue, it’s time to contact Xfinity Support for additional help. They have more advanced tools to diagnose and fix problems with your Xfinity equipment.
Contact Xfinity Support:
To reach an Xfinity agent, you have a few options:
- Call 1-800-XFINITY (1-800-934-6489). Xfinity agents are available 24 hours a day, 7 days a week to help troubleshoot issues with your Xfinity services and equipment.
- Chat with an agent on the Xfinity website or mobile app. The chat service is available from 7 AM to 12 AM daily
- Post on the Xfinity support forum to get advice from other customers and Xfinity moderators. Explain your blinking orange light issue, including the troubleshooting steps you’ve tried.
Investing in a New Router to Replace the Malfunctioning Xfinity Router
If your Xfinity router continues to have issues, even after trying the basic troubleshooting steps, it may be time to replace it.
Set Up Your New Router:
Once you have your new router, it’s time to set it up. First, unplug your Xfinity gateway and connect the new router to your cable modem or ONT using an Ethernet cable. Next, power on the new router and give it a few minutes to fully boot up.
Return Your Xfinity Router:
With your new router up and running, you can now return your Xfinity gateway to a Xfinity store or via UPS if arranged through customer support. Be sure to get a receipt for returning the device in case of any issues.
The orange light on your router is flashing to draw attention to an issue.
An orange flash from your router indicates a need for updated software or firmware. The latest versions will solve the orange light problem.
Xfinity modem blinking yellow-orange: What’s the reason?
If the yellow or orange light persists for over 5 minutes, it signals that your modem’s software is being upgraded. If so, allot 15 minutes for the flashing to continue, until it transforms into a white and green hue, signaling successful firmware update.
What might be causing my Xfinity router’s orange-to-green flashing?
With multiple potential reasons, your Xfinity Modem’s green and orange blinking could be due to a range of factors. The root of the problem could be attributed to a problem with the power source, a signal malfunction, or a software malfunction.
Resetting my Xfinity router: How do I proceed?
Using a non-metallic object (like a toothpick), hold the Reset button on the gateway’s back for 30 seconds until all the lights go out. Without a Reset button available, locate the WPS button and hold it for 30 seconds.
You did it – your Xfinity router should now have a solid white light and be working properly again. By following the steps to restart your router and modem, check connections, and update firmware, you were able to diagnose and fix the issue causing that annoying blinking orange light.
No more buffering or dropped Wi-Fi signals. Your friends and family can now stream, surf, and share to their heart’s content. While technology can often be frustrating when it’s not working as it should, take a moment to grow how much our connected devices enrich our lives